Terms of service
Terms of Service
Overview
This website is operated by FDCustoms. Throughout the site, the terms “we,” “us,” and “our” refer to FDCustoms. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
Eligibility
By using this site, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
Products & Orders
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, stock issues, or violations of these Terms.
Due to differences in screens, lighting, materials, and application methods, final product colors and appearance may vary slightly from product photos or mockups.
Custom or personalized items may have minor variations and are considered accepted once the order is placed and approved by the customer.
Pricing
All prices are listed in USD unless otherwise stated. Prices may change without notice.
Payment Authorization
By submitting payment information, you authorize FDCustoms to charge the provided payment method for your order total, including taxes and shipping fees.
We reserve the right to verify payment information before processing orders.
Shipping & Delivery
Shipping times are estimates only and are not guaranteed.
Customers are responsible for providing accurate shipping information. FDCustoms is not responsible for delays, lost packages, or delivery issues caused by incorrect addresses entered by the customer.
Orders marked as delivered by the shipping carrier may be considered fulfilled and completed.
Custom Orders, Cancellations, Returns & Refunds
All products sold by FDCustoms are custom-made and produced specifically for each customer order.
Because all items are custom produced, ALL SALES ARE FINAL. We do not accept returns, exchanges, or refunds once production has started.
Customers are responsible for reviewing all order details, customization information, sizing, colors, and shipping information before placing an order.
Order cancellation requests submitted BEFORE production has started may be approved at our discretion and are subject to a 30% cancellation fee to cover processing, design time, material allocation, payment processing fees, and administrative costs.
Once production, printing, cutting, or manufacturing has started, the order cannot be canceled, refunded, or modified.
Refunds or replacements will only be considered if:
- The wrong item was sent by FDCustoms
- The item arrives damaged due to our error
- There is a verified manufacturing defect
Chargebacks & Payment Disputes
Customers agree to contact FDCustoms directly before initiating a chargeback or payment dispute so we can attempt to resolve the issue.
Fraudulent or abusive chargebacks may be disputed using evidence including:
- Order confirmations
- Customer approvals
- Tracking information
- Delivery confirmation
- Customer communications
- Billing verification information
- IP address and device verification
By purchasing from this website, customers acknowledge that they understand the product description, customization details, pricing, shipping timelines, and refund policy before completing checkout.
Intellectual Property
All content on this website, including logos, product images, graphics, text, and branding, is the property of FDCustoms and may not be copied, reproduced, or used without permission.
Limitation of Liability
FDCustoms shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Fraud Prevention
We reserve the right to cancel or refuse any order flagged by our fraud detection systems or suspected of unauthorized activity and will take a 10% fee
Last Updated: May 16, 2026